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NeatMasters Inc. respects your privacy and is committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the terms outlined in this Privacy Policy.
We collect personal information only as necessary to fulfill the purposes identified in this policy. This may include:
Name, email address, phone number, and other contact details you provide when booking services, subscribing to our newsletter, or contacting us.
Details about your service requests, including location, type of service, and preferred scheduling.
Payment details necessary for processing transactions. Note that payment information is handled by third-party payment processors and is not stored on our servers.
Information automatically collected when you visit our website, such as IP address, browser type, operating system, and usage data, often collected via cookies.
We use your personal information for the following purposes:
To provide, manage, and schedule the cleaning services you request.
To respond to inquiries, confirm bookings, and provide updates about your services.
To process payments securely for the services you book.
To enhance our services, website performance, and user experience.
To send promotional content, offers, and updates, subject to your consent. You may opt out of receiving these communications at any time.
NeatMasters Inc. does not sell or trade your personal information. We may share your information under the following circumstances:
With trusted third parties who assist in delivering our services, such as payment processors, IT support, and other operational partners, under strict confidentiality agreements.
To comply with legal obligations, court orders, or as required by government regulations.
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets.
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and collect information about how you use our site. You can control the use of cookies through your browser settings, though disabling cookies may affect the functionality of our website.
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure data storage and encryption where applicable. However, please be aware that no security measures are completely foolproof.
Under PIPEDA, you have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccuracies in your personal data.
Withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions.
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your information is no longer needed, we will securely destroy it.
Our website may contain links to third-party sites. NeatMasters Inc. is not responsible for the privacy practices or content of those external websites. We encourage you to read the privacy policies of any linked sites you visit.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after such changes indicates your acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Email: info@neatmasters.com
Phone: (587) 600-6408
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